bcl_2128336451.htm

CLIENT CARE LETTER

OUR STANDARD CONTRACTUAL TERMS. SOME PARTS ARE SPECIFIC TO THE INSTRUCTION AND WILL BE DECIDED AFTER INITIAL CONSULTATION

Date: _________________ Ref: _________________

Dear _______________

Thank you for instructing Simon Barr Immigration law. We are a registered by the Office of the Immigration Services Commissioner (OISC). We are authorised to provide immigration advice and services at Level 3 in the categories of Entry Clearance (leave to enter; leave to remain), Nationality and Citizenship, EU and EEA immigration law. You can find the list of

works permitted at Level 3 at www.oisc.homeoffice.gov.uk website. Our registration number is F201600059 This instruction will be started after you sign and date it. You will have 10 calendar days from date of this client care letter to return it signed and dated to us otherwise it will be considered withdrawn with no further action or payment unless a different deadline is agreed by both parties.

Instructions

•After an initial consultation the following points will be determined;

•Your required instruction and an application.

•Your current immigration status.

•Our advice based on your current situation to apply for.

•Details of your application, procedure and handling process.

•Details of any dependent, anyone who is authorised to act on your behalf and any third party involved.

•Confirmation that Simon Barr Immigration Law retains full responsibility for all work done on behalf of yourself as our client.

•Any key date which is applicable in your case.

WHO IS DEALING WITH YOUR CASE AND HOW DO WE WORK

One of the main purposes of this letter is to explain how we operate. . My name is Simon Barr and I will be handling your case. I am registered with the OISC to provide immigration advice and assistance at Level 3, OISC regulation number: F201600059. I can be contacted on 07400023591 where a member of staff will deal with your enquiry and pass all relevant information to myself, or you can contact me via the email address - contact@simonbarrimmigrationlaw.com. Whenever possible, I shall also be available to advise and assist you. We will keep you informed of the progress of your case and any developments as and when they arise. We are based at 767B Upper Newtownards Road, Dundonald, Belfast, BT16 2QY. Our meetings will be held at the same address and only with prior appointment. The normal hours of our office are from 9.30am to 4pm Monday to Friday. Appointments can be arranged outside these hours when essential for your interest. My emergency number is – 07400023591 (do please leave a voice-mail or send a text if there is no immediate response to an emergency call).

Whilst we are representing you, we shall do our best to respond promptly to letters or calls made to our office but ask you to understand that at busy times an immediate reply is not always possible. In particular, we ask all our clients not to attend our office in person except by prior appointment. If you need to see a member of staff urgently, it is always best to telephone or email first, as you may not be seen otherwise. We shall, of course, take great care with any original documents such as passports, which you may give to us for sending to the immigration authorities. These will be returned to you immediately when are returned to us.

COST

This section includes fee section:

How much is my fee: See https://simonbarrimmigrationlaw.com/fees-and-terms

What this fee includes; my professional fees - excluding outlays and Home Office fees etc.

Payment terms and options;

∙In most cases partial or full payment on account to enable work to be immediately progressed is recommended, such funds will be held in our "client account" and will not be transferred to our office account until work carried out is billed to you.

∙Where specifically agreed in writing in advance; full fee or remaining balance of fee payable upon completion of the application.

For withdrawal of your instructions please refer to the relevant section.

FREE HELP AND ASSISTANCE

You should also be aware that organisations such as Citizens Advice Bureau etc. may be able to provide you with advice and representation in immigration matters free of charge. If you wish to consult them, their number can be found in the Local Telephone Directory. If you are on a low income or receiving welfare benefits, you may qualify for Legal Help under the Legal Aid Scheme to assist you with your case. Please note that my organisation does not represent clients under that scheme. If therefore you would prefer to be represented by a Legal Aid adviser, please let me know immediately and I shall tell you where you can get possible alternative representation.

OFFICE OPENING TIMES

The normal hours of our office are from 9.30am to 4pm Monday to Friday by appointment only. Appointments can be arranged outside these hours when essential for your interest.

REPORT ON PROGRESS

We will update you by telephone or in writing with progress on your matter regularly but at least every six weeks and we will always try to keep you informed of any unexpected delays or changes in the character of the work. You may enquire at any time from me about a progress report.

INSURANCE COVER

The OISC requires us to have Professional Indemnity Insurance (PII). The purpose of PII is to cover any compensation we may need to pay to correct a mistake or cover any legal costs due to negligence, misrepresentation and/or inaccurate advice which may cause, or contribute to, financial or other loss to the client. Our insurer is HISCOX.

TRANSFER OR WITHDRAWAL OF THE CASE

If you wish to instruct other Firms to deal with your matter or you want to withdraw your case, we will transfer your file to another adviser or to you upon your request. In that case an amount would be calculated based on the work which has been done and an invoice would be issued for that amount. We may take action in the courts to recover our fees should you refuse to pay the above calculated amount. Moreover, if for any period of time exceeding 30 calendar days during our instruction, you will not reply to any of our contacts and will not notify us about your decision or course of action, this instruction will be considered as withdrawn and you will owe us a certain amount for the work which has been done which will be calculated at the time of withdrawal.

We will always release your file whether you have paid us or not the above calculated amount. However, we will consider court action and may use services of the regulated Debt Collection Agencies if the above fee is not paid you upon transfer or withdrawal of the case. By signing this letter, you confirm you are aware of these points.

DISTANCE SELLING

If this instruction is signed through online means and not in a face to face meeting, then it will be covered by Distance Selling Regulation 2000. According to the regulations, you will have a 14 calendar days cooling- off period from the date of signing this letter to cancel it.

If you asked us to start the instruction after signing the instruction and then cancel in that 14 days cooling off period, an amount would be calculated based on the work which has been done and an invoice would be issued for that amount. We will consider court action and may use services of the regulated Debt Collection Agencies if any fee is not forthcoming following the

successful completion of your application or work on your behalf. By signing this letter you confirm you are aware of these points. If you don’t ask us to start immediately, we will start your instruction after this 14 days cooling-off period. This will be decided and agreed before starting the instruction and will be explained clearly in the client care letter.

YOUR FILE AND DOCUMENT CUSTODY

We shall, of course, take great care with any original documents such as passports, which you may give to us for sending to the immigration authorities. These will be returned to you immediately once they are returned to us. The OISC requires us to keep a copy of your case file for up to 6 years after your case is closed. After that this maybe destroyed, unless you make arrangements to collect it from us thereafter.

COMPLAINTS

If at any stage you have any concerns regarding the conduct of your case, please raise them with me, preferably in writing. Please let me know if you would like full details of our complaints procedure. If we are unable to resolve matters to your satisfaction or you wish to pursue your complaint through other channels, you are entitled to contact the OISC at any time.

Their address is:

The Office of the Immigration Services Commissioner 5th Floor

21 Bloomsbury Street London

WC1B 3HF

Tel: 0345 000 0046 Fax: 020 7211 1553 Email Address: info@oisc.gov.uk Website: www.oisc.gov.uk

The OISC is the public body, which regulates immigration advice and services within the UK. The OISC may review your file as part of their regulatory role and whilst checking my competence.

We are regulated by OISC with ref F201600059 Our complaint policy is attached to this letter. Thank you for choosing to come with us. If you have any questions please do not hesitate to let me know and I will be pleased to help.

Kind regards, Simon Barr LL.B., B.A. Simon Barr Immigration Law

Your Signature............................................................	[Print name.............................................................	]
Date …............

Terms

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